Le Grand Hôtel de la Plage - 4 stars Group accommodation in Biscarrosse

Traveller Reviews Google Le Grand Hôtel de la Plage

4.2 sur 5 1197 reviews

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  3 sur 5 Reviews posted by Paul Carter on 25/08/2024

  Stayed here in August for 3 nights. The hotel is in an amazing location. Just on the hill in Biscarrosse overlooking the sea. Lots of things to do in the local area. The rooms were ok, clean and modern but every afternoon once the kitchen started up, the air conditioning would kick out a smell of fish into the room which was most unpleasant. There is a nice small pool. The staff were friendly except for the manager who we had a very unpleasant dealing with. We were having our own lunch outside our room (admittedly this was a mistake to do looking back) and the manager came over and was so rude to our group, it really ruined the last day and a half we spent there. There was no need to be so rude, a simple "I'm sorry but you can't eat your own food here" would have been fine but he went so over the top. We had kids with us and the restaurant food was not right for kids (and overpriced), but there is no reason to be rude infront of them. If that is how you treat your guests then you must not want any more to come.

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  5 sur 5 Reviews posted by Nikolay on 22/10/2024

  The location of the hotel is excellent. We watched the ocean waves from the room window, enjoyed its power. The receptionist worked competently and politely.

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  4 sur 5 Reviews posted by Stephen Dewberry on 23/04/2024

  This 4 star hotel had its problems. Due to cliff erosion most of the outside spaces were restricted. The beach below inaccessible. Some of the staff had a poor attitude in the way they addressed this problem. The restaurant and bar was closed for the first 2 days of our visit, and although very inconvenient no compensation was made. However the room was beautifully appointed and extremely clean and the room servicing team were very efficient, pleasant and thorough.